According to RCP's 24th Annual POS & Customer Engagement Survey, 80% of retailers have ranked growing and enhancing digital commerce as...

Retailers have been undergoing, or talking about undergoing, a digital transformation for the past 5-7 years. The continued rise in...

Benefits of AI for Retailers

According to RCP's recent Unified Commerce: State of the Industry for Holiday 2022 report, less than 5% of all retailers have implemented...

A turbulent 2020 was followed by an explosive 2021, and it now appears as though, despite some economic uncertainty, that the retail...

RCP recently published it's 2021 POS & Customer Engagement Survey Report and top Customer Engagement Priorities for 2021 are certainly...

This holiday season is significantly different due to Covid-19, as customers indicate a growing preference for online and contactless...

Curbside services will remain in demand as more consumers experience. Ensure you have thought through a Customer Curbside Journey.

A significant trend from our 2020 POS/Customer Engagement Survey Report was around the need for retailers to create a more personalized...

The use of self-service technology is driving significant change and impact to both customer journeys and retailer strategies. The...

With traditional IT projects, requirements are typically defined up front (sometimes 12-18 months before go-live), and are rarely...

Many consulting firms, RCP included, have been educating retailers on the need to develop customer journey maps. But what exactly are...

Your shoppers are using their phones and tablets in your stores, and that's a good thing. But don't forget how important it is to ensure...

When faced with a challenge and the need for a new solution, retailers typically will undertake a vendor selection effort to best...

At what point in the shopping journey do you identify your customers? If it is not until they reach the checkout, you might be in the...